Careers
Consumer Services Supervisor
Reporting Relationships:
Reports to Business Services Director
Supervises Consumer Services Representative
Purpose Statement:
- Provide same day response to calls received into Consumer Services and 24 hour response to emails both in a manner that delights and endears the Nail Professional and Consumer to CND Brands.
Essential Duties & Responsibilities: (not intended to be all inclusive)
- Manage Consumer Services
- Ensure proper staffing for phone, email, eCommerce, warranty lamp and Front Desk coverage
- Report monthly volume for inbound phone, email, eCommerce and warranty lamps
- Notify Director of Business Services when there is a change in response time or an increase in the number of instances for any category of the business
- Manage CARE Database: Update fields as new brands or services are introduced and monitor for email and lamp warranty transmissions
- Ensure all drafts and reference materials are current and approved by Education
- Provide ongoing education for staff
- Manage internal orders: Marketing, PR, R&D, Emp0loyee as assigned
Knowledge, Skills and Abilities:
- Knowledge of CARE Database
- Proficient in Microsoft Office and Lotus Notes
- Ability to work in a fast paced environment
- Ability to maintain confidentiality at all times
Requirements:
- BA degree or minimum 5 years in related field
- Management skill
- Excellent customer service skills
- Excellent communication and presentation skills
- Adept computer knowledge
